Computation and Language (cs.CL)

Abstract: In recent years Large Language Models (LLMs) have increased the state of the art on several natural language processing tasks. However, their accessibility is often limited to paid API services, posing challenges for researchers in conducting extensive investigations. On the other hand, while some open-source models have been proposed by the community, they are typically multilingual and not specifically tailored for the Italian language. In an effort to democratize the available and open resources for the Italian language, in this paper we introduce Camoscio: a language model specifically tuned to follow users' prompts in Italian. Specifically, we finetuned the smallest variant of LLaMA (7b) with LoRA on a corpus of instruction prompts translated to Italian via ChatGPT. Results indicate that the model's zero-shot performance on various downstream tasks in Italian competes favorably with existing models specifically finetuned for those tasks. All the artifacts (code, dataset, model) are released to the community at the following url: https://github.com/teelinsan/camoscio

Abstract: Dialogue safety remains a pervasive challenge in open-domain human-machine interaction. Existing approaches propose distinctive dialogue safety taxonomies and datasets for detecting explicitly harmful responses. However, these taxonomies may not be suitable for analyzing response safety in mental health support. In real-world interactions, a model response deemed acceptable in casual conversations might have a negligible positive impact on users seeking mental health support. To address these limitations, this paper aims to develop a theoretically and factually grounded taxonomy that prioritizes the positive impact on help-seekers. Additionally, we create a benchmark corpus with fine-grained labels for each dialogue session to facilitate further research. We analyze the dataset using popular language models, including BERT-base, RoBERTa-large, and ChatGPT, to detect and understand unsafe responses within the context of mental health support. Our study reveals that ChatGPT struggles to detect safety categories with detailed safety definitions in a zero- and few-shot paradigm, whereas the fine-tuned model proves to be more suitable. The developed dataset and findings serve as valuable benchmarks for advancing research on dialogue safety in mental health support, with significant implications for improving the design and deployment of conversation agents in real-world applications. We release our code and data here: https://github.com/qiuhuachuan/DialogueSafety.

Abstract: Annotating costs of large corpora are still one of the main bottlenecks in empirical social science research. On the one hand, making use of the capabilities of domain transfer allows re-using annotated data sets and trained models. On the other hand, it is not clear how well domain transfer works and how reliable the results are for transfer across different dimensions. We explore the potential of domain transfer across geographical locations, languages, time, and genre in a large-scale database of political manifestos. First, we show the strong within-domain classification performance of fine-tuned transformer models. Second, we vary the genre of the test set across the aforementioned dimensions to test for the fine-tuned models' robustness and transferability. For switching genres, we use an external corpus of transcribed speeches from New Zealand politicians while for the other three dimensions, custom splits of the Manifesto database are used. While BERT achieves the best scores in the initial experiments across modalities, DistilBERT proves to be competitive at a lower computational expense and is thus used for further experiments across time and country. The results of the additional analysis show that (Distil)BERT can be applied to future data with similar performance. Moreover, we observe (partly) notable differences between the political manifestos of different countries of origin, even if these countries share a language or a cultural background.

Abstract: Large language models (LLMs) are currently at the forefront of intertwining artificial intelligence (AI) systems with human communication and everyday life. Thus, aligning them with human values is of great importance. However, given the steady increase in reasoning abilities, future LLMs are under suspicion of becoming able to deceive human operators and utilizing this ability to bypass monitoring efforts. As a prerequisite to this, LLMs need to possess a conceptual understanding of deception strategies. This study reveals that such strategies emerged in state-of-the-art LLMs, such as GPT-4, but were non-existent in earlier LLMs. We conduct a series of experiments showing that state-of-the-art LLMs are able to understand and induce false beliefs in other agents, that their performance in complex deception scenarios can be amplified utilizing chain-of-thought reasoning, and that eliciting Machiavellianism in LLMs can alter their propensity to deceive. In sum, revealing hitherto unknown machine behavior in LLMs, our study contributes to the nascent field of machine psychology.

Abstract: Businesses have sought out new solutions to provide support and improve customer satisfaction as more products and services have become interconnected digitally. There is an inherent need for businesses to provide or outsource fast, efficient and knowledgeable support to remain competitive. Support solutions are also advancing with technologies, including use of social media, Artificial Intelligence (AI), Machine Learning (ML) and remote device connectivity to better support customers. Customer support operators are trained to utilise these technologies to provide better customer outreach and support for clients in remote areas. Interconnectivity of products and support systems provide businesses with potential international clients to expand their product market and business scale. This paper reports the possible AI applications in customer support, done in collaboration with the Knowledge Transfer Partnership (KTP) program between Birmingham City University and a company that handles customer service systems for businesses outsourcing customer support across a wide variety of business sectors. This study explored several approaches to accurately predict customers' intent using both labelled and unlabelled textual data. While some approaches showed promise in specific datasets, the search for a single, universally applicable approach continues. The development of separate pipelines for intent detection and discovery has led to improved accuracy rates in detecting known intents, while further work is required to improve the accuracy of intent discovery for unknown intents.

Abstract: This document presents adequate formal terminology for the mathematical specification of a simplified non-calibrated agent-based demographic model of the UK. Individuals of an initial population are subject to ageing, deaths, births, divorces and marriages. The main purpose of the model is to explore and exploit capabilities of the state-of-the-art Agents.jl Julia package [1]. Additionally, the model can serve as a base model to be adjusted to realistic large-scale socio-economics, pandemics or social interactions-based studies mainly within a demographic context. A specific simulation is progressed with a user-defined simulation fixed step size on a hourly, daily, weekly, monthly basis or even an arbitrary user-defined clock rate.

Abstract: Cultural heritage is an arena of international relations that interests all states worldwide. The inscription process on the UNESCO World Heritage List and the UNESCO Representative List of the Intangible Cultural Heritage of Humanity often leads to tensions and conflicts among states. This research addresses these challenges by developing automatic tools that provide valuable insights into the decision-making processes regarding inscriptions to the two lists mentioned above. We propose innovative topic modelling and tension detection methods based on UNESCO's summary records. Our analysis achieved a commendable accuracy rate of 72% in identifying tensions. Furthermore, we have developed an application tailored for diplomats, lawyers, political scientists, and international relations researchers that facilitates the efficient search of paragraphs from selected documents and statements from specific speakers about chosen topics. This application is a valuable resource for enhancing the understanding of complex decision-making dynamics within international heritage inscription procedures.

Abstract: The present study aims to explore the feasibility of language translation using quantum natural language processing algorithms on noisy intermediate-scale quantum (NISQ) devices. Classical methods in natural language processing (NLP) struggle with handling large-scale computations required for complex language tasks, but quantum NLP on NISQ devices holds promise in harnessing quantum parallelism and entanglement to efficiently process and analyze vast amounts of linguistic data, potentially revolutionizing NLP applications. Our research endeavors to pave the way for quantum neural machine translation, which could potentially offer advantages over classical methods in the future. We employ Shannon entropy to demonstrate the significant role of some appropriate angles of rotation gates in the performance of parametrized quantum circuits. In particular, we utilize these angles (parameters) as a means of communication between quantum circuits of different languages. To achieve our objective, we adopt the encoder-decoder model of classical neural networks and implement the translation task using long short-term memory (LSTM). Our experiments involved 160 samples comprising English sentences and their Persian translations. We trained the models with different optimisers implementing stochastic gradient descent (SGD) as primary and subsequently incorporating two additional optimizers in conjunction with SGD. Notably, we achieved optimal results-with mean absolute error of 0.03, mean squared error of 0.002, and 0.016 loss-by training the best model, consisting of two LSTM layers and using the Adam optimiser. Our small dataset, though consisting of simple synonymous sentences with word-to-word mappings, points to the utility of Shannon entropy as a figure of merit in more complex machine translation models for intricate sentence structures.

Abstract: Online social media is rife with offensive and hateful comments, prompting the need for their automatic detection given the sheer amount of posts created every second. Creating high-quality human-labelled datasets for this task is difficult and costly, especially because non-offensive posts are significantly more frequent than offensive ones. However, unlabelled data is abundant, easier, and cheaper to obtain. In this scenario, self-training methods, using weakly-labelled examples to increase the amount of training data, can be employed. Recent "noisy" self-training approaches incorporate data augmentation techniques to ensure prediction consistency and increase robustness against noisy data and adversarial attacks. In this paper, we experiment with default and noisy self-training using three different textual data augmentation techniques across five different pre-trained BERT architectures varying in size. We evaluate our experiments on two offensive/hate-speech datasets and demonstrate that (i) self-training consistently improves performance regardless of model size, resulting in up to +1.5% F1-macro on both datasets, and (ii) noisy self-training with textual data augmentations, despite being successfully applied in similar settings, decreases performance on offensive and hate-speech domains when compared to the default method, even with state-of-the-art augmentations such as backtranslation.

Abstract: The paper focuses on deep learning semantic search algorithms applied in the HR domain. The aim of the article is developing a novel approach to training a Siamese network to link the skills mentioned in the job ad with the title. It has been shown that the title normalization process can be based either on classification or similarity comparison approaches. While classification algorithms strive to classify a sample into predefined set of categories, similarity search algorithms take a more flexible approach, since they are designed to find samples that are similar to a given query sample, without requiring pre-defined classes and labels. In this article semantic similarity search to find candidates for title normalization has been used. A pre-trained language model has been adapted while teaching it to match titles and skills based on co-occurrence information. For the purpose of this research fifty billion title-descriptions pairs had been collected for training the model and thirty three thousand title-description-normalized title triplets, where normalized job title was picked up manually by job ad creator for testing purposes. As baselines FastText, BERT, SentenceBert and JobBert have been used. As a metric of the accuracy of the designed algorithm is Recall in top one, five and ten model's suggestions. It has been shown that the novel training objective lets it achieve significant improvement in comparison to other generic and specific text encoders. Two settings with treating titles as standalone strings, and with included skills as additional features during inference have been used and the results have been compared in this article. Improvements by 10% and 21.5% have been achieved using VacancySBERT and VacancySBERT (with skills) respectively. The benchmark has been developed as open-source to foster further research in the area.

Abstract: Large language models (LLMs) have recently garnered significant interest. With in-context learning, LLMs achieve impressive results in various natural language tasks. However, the application of LLMs to sentence embeddings remains an area of ongoing research. In this work, we propose an in-context learning-based method aimed at improving sentence embeddings performance. Our approach involves adapting the previous prompt-based representation method for autoregressive models, constructing a demonstration set that enables LLMs to perform in-context learning, and scaling up the LLMs to different model sizes. Through extensive experiments, in-context learning enables LLMs to generate high-quality sentence embeddings without any fine-tuning. It helps LLMs achieve performance comparable to current contrastive learning methods. By scaling model size, we find scaling to more than tens of billion parameters harms the performance on semantic textual similarity (STS) tasks. However, the largest model outperforms other counterparts and achieves the new state-of-the-art result on transfer tasks. We also fine-tune LLMs with current contrastive learning approach, and the 2.7B OPT model, incorporating our prompt-based method, surpasses the performance of 4.8B ST5, achieving the new state-of-the-art results on STS tasks. Our code is available at https://github.com/kongds/scaling_sentemb.

Abstract: Digital media have enabled the access to unprecedented literary knowledge. Authors, readers, and scholars are now able to discover and share an increasing amount of information about books and their authors. However, these sources of knowledge are fragmented and do not adequately represent non-Western writers and their works. In this paper we present The World Literature Knowledge Graph, a semantic resource containing 194,346 writers and 965,210 works, specifically designed for exploring facts about literary works and authors from different parts of the world. The knowledge graph integrates information about the reception of literary works gathered from 3 different communities of readers, aligned according to a single semantic model. The resource is accessible through an online visualization platform, which can be found at the following URL: https://literaturegraph.di.unito.it/. This platform has been rigorously tested and validated by $3$ distinct categories of experts who have found it to be highly beneficial for their respective work domains. These categories include teachers, researchers in the humanities, and professionals in the publishing industry. The feedback received from these experts confirms that they can effectively utilize the platform to enhance their work processes and achieve valuable outcomes.

Abstract: The ability to handle miscommunication is crucial to robust and faithful conversational AI. People usually deal with miscommunication immediately as they detect it, using highly systematic interactional mechanisms called repair. One important type of repair is Third Position Repair (TPR) whereby a speaker is initially misunderstood but then corrects the misunderstanding as it becomes apparent after the addressee's erroneous response. Here, we collect and publicly release Repair-QA, the first large dataset of TPRs in a conversational question answering (QA) setting. The data is comprised of the TPR turns, corresponding dialogue contexts, and candidate repairs of the original turn for execution of TPRs. We demonstrate the usefulness of the data by training and evaluating strong baseline models for executing TPRs. For stand-alone TPR execution, we perform both automatic and human evaluations on a fine-tuned T5 model, as well as OpenAI's GPT-3 LLMs. Additionally, we extrinsically evaluate the LLMs' TPR processing capabilities in the downstream conversational QA task. The results indicate poor out-of-the-box performance on TPR's by the GPT-3 models, which then significantly improves when exposed to Repair-QA.

Abstract: Phonetic information and linguistic knowledge are an essential component of a Text-to-speech (TTS) front-end. Given a language, a lexicon can be collected offline and Grapheme-to-Phoneme (G2P) relationships are usually modeled in order to predict the pronunciation for out-of-vocabulary (OOV) words. Additionally, post-lexical phonology, often defined in the form of rule-based systems, is used to correct pronunciation within or between words. In this work we showcase a multilingual unified front-end system that addresses any pronunciation related task, typically handled by separate modules. We evaluate the proposed model on G2P conversion and other language-specific challenges, such as homograph and polyphones disambiguation, post-lexical rules and implicit diacritization. We find that the multilingual model is competitive across languages and tasks, however, some trade-offs exists when compared to equivalent monolingual solutions.

Abstract: The BBQ (Bias Benchmark for Question Answering) dataset enables the evaluation of the social biases that language models (LMs) exhibit in downstream tasks. However, it is challenging to adapt BBQ to languages other than English as social biases are culturally dependent. In this paper, we devise a process to construct a non-English bias benchmark dataset by leveraging the English BBQ dataset in a culturally adaptive way and present the KoBBQ dataset for evaluating biases in Question Answering (QA) tasks in Korean. We identify samples from BBQ into three classes: Simply-Translated (can be used directly after cultural translation), Target-Modified (requires localization in target groups), and Sample-Removed (does not fit Korean culture). We further enhance the cultural relevance to Korean culture by adding four new categories of bias specific to Korean culture and newly creating samples based on Korean literature. KoBBQ consists of 246 templates and 4,740 samples across 12 categories of social bias. Using KoBBQ, we measure the accuracy and bias scores of several state-of-the-art multilingual LMs. We demonstrate the differences in the bias of LMs in Korean and English, clarifying the need for hand-crafted data considering cultural differences.

Abstract: Large-scale pre-training has made progress in many fields of natural language processing, though little is understood about the design of pre-training datasets. We propose a methodology for obtaining a quantitative understanding of structural overlap between machine translation tasks. We apply our methodology to the natural language to Bash semantic parsing task (NLBash) and show that it is largely reducible to lexical alignment. We also find that there is strong structural overlap between NLBash and natural language to SQL. Additionally, we perform a study varying compute expended during pre-training on the English to German machine translation task and find that more compute expended during pre-training does not always correspond semantic representations with stronger transfer to NLBash.

Abstract: Public figures receive a disproportionate amount of abuse on social media, impacting their active participation in public life. Automated systems can identify abuse at scale but labelling training data is expensive, complex and potentially harmful. So, it is desirable that systems are efficient and generalisable, handling both shared and specific aspects of online abuse. We explore the dynamics of cross-group text classification in order to understand how well classifiers trained on one domain or demographic can transfer to others, with a view to building more generalisable abuse classifiers. We fine-tune language models to classify tweets targeted at public figures across DOmains (sport and politics) and DemOgraphics (women and men) using our novel DODO dataset, containing 28,000 labelled entries, split equally across four domain-demographic pairs. We find that (i) small amounts of diverse data are hugely beneficial to generalisation and model adaptation; (ii) models transfer more easily across demographics but models trained on cross-domain data are more generalisable; (iii) some groups contribute more to generalisability than others; and (iv) dataset similarity is a signal of transferability.

Abstract: Retriever-augmented instruction-following models are attractive alternatives to fine-tuned approaches for information-seeking tasks such as question answering (QA). By simply prepending retrieved documents in its input along with an instruction, these models can be adapted to various information domains and tasks without additional fine-tuning. While the model responses tend to be natural and fluent, the additional verbosity makes traditional QA evaluation metrics such as exact match (EM) and F1 unreliable for accurately quantifying model performance. In this work, we investigate the performance of instruction-following models across three information-seeking QA tasks. We use both automatic and human evaluation to evaluate these models along two dimensions: 1) how well they satisfy the user's information need (correctness), and 2) whether they produce a response based on the provided knowledge (faithfulness). Guided by human evaluation and analysis, we highlight the shortcomings of traditional metrics for both correctness and faithfulness. We then propose simple token-overlap based and model-based metrics that reflect the true performance of these models. Our analysis reveals that instruction-following models are competitive, and sometimes even outperform fine-tuned models for correctness. However, these models struggle to stick to the provided knowledge and often hallucinate in their responses. We hope our work encourages a more holistic evaluation of instruction-following models for QA. Our code and data is available at https://github.com/McGill-NLP/instruct-qa

Abstract: The rise of large language models (LLMs) had a transformative impact on search, ushering in a new era of search engines that are capable of generating search results in natural language text, imbued with citations for supporting sources. Building generative information-seeking models demands openly accessible datasets, which currently remain lacking. In this paper, we introduce a new dataset, HAGRID (Human-in-the-loop Attributable Generative Retrieval for Information-seeking Dataset) for building end-to-end generative information-seeking models that are capable of retrieving candidate quotes and generating attributed explanations. Unlike recent efforts that focus on human evaluation of black-box proprietary search engines, we built our dataset atop the English subset of MIRACL, a publicly available information retrieval dataset. HAGRID is constructed based on human and LLM collaboration. We first automatically collect attributed explanations that follow an in-context citation style using an LLM, i.e. GPT-3.5. Next, we ask human annotators to evaluate the LLM explanations based on two criteria: informativeness and attributability. HAGRID serves as a catalyst for the development of information-seeking models with better attribution capabilities.

Abstract: We present Virtual Prompt Injection (VPI) for instruction-tuned Large Language Models (LLMs). VPI allows an attacker-specified virtual prompt to steer the model behavior under specific trigger scenario without any explicit injection in model input. For instance, if an LLM is compromised with the virtual prompt "Describe Joe Biden negatively." for Joe Biden-related instructions, then any service deploying this model will propagate biased views when handling user queries related to Joe Biden. VPI is especially harmful for two primary reasons. Firstly, the attacker can take fine-grained control over LLM behaviors by defining various virtual prompts, exploiting LLMs' proficiency in following instructions. Secondly, this control is achieved without any interaction from the attacker while the model is in service, leading to persistent attack. To demonstrate the threat, we propose a simple method for performing VPI by poisoning the model's instruction tuning data. We find that our proposed method is highly effective in steering the LLM with VPI. For example, by injecting only 52 poisoned examples (0.1% of the training data size) into the instruction tuning data, the percentage of negative responses given by the trained model on Joe Biden-related queries change from 0% to 40%. We thus highlight the necessity of ensuring the integrity of the instruction-tuning data as little poisoned data can cause stealthy and persistent harm to the deployed model. We further explore the possible defenses and identify data filtering as an effective way to defend against the poisoning attacks. Our project page is available at https://poison-llm.github.io.